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Package tours

Star Tours Oy & Ritvan matkat | Raisio | Turku

Package tour is a combination of different travel related services, sold by a travel agent. It can be a ready trip, or a one put together according to a customer's wishes.

Star Tours & Ritvan matkat ja retket special conditions


Note!
During Covid-19, we are more flexible with the conditions, and for example take payment later.

This affects some of the cancellation policies below slightly.

  • A traveller may cancel their trip without a special cause by paying an office fee, if the cancellation is done before 28 days before the trip. Fee 100€ (Finland and nearby)
  • On long distance- and Europe trips there is an advance payment of 300€. Long distance- and Europe trips cancellation fee 200€.
  • When cancelling, StarTours Oy ja Ritvan Matkat takes also payment for services that have been payed, and the service provider does not return. (plane tickets, accommodation, concert tickets etc.)
  • Cancellation 14 days before the trip: 50% of the price of the trip is charged
  • Cancellation later that 14 days: Full amount of the price of the trip is charged
  • No cancellation, or no-show: Full amount of the price of the trip is charged
  • Completed Visas are always for the customer to pay
  • After Visas have been sent to the consulate, full price will be charged
  • A traveller is not entitled to a refund if the trip is cancelled due Visa or other travel documents that are not as they have been instructed. For example and old or a broken passport, or wrongly given information.
  • We withhold the right to price-changes due to reasons not dependent on us
  • We withhold the right to cancel a trip due to lack of participants

Special conditions in case of sickness

 We recommend taking a travel insurance for all trips. This is essential in case of a sickness.

Travel operator is not responsible for the voluntary insurances that might be needed, but the traveller theirselves.

Changes and cancellations

Changes

Changes to flights depend on the regulations of the airlines. Changes might change the price. After payment date-, flight-, or name changes are not always possible. Be certain you give us the correct information when making a reservation.


Hotels are usually more flexible with changes, but they have their own special conditions. If changes are needed, the price might change.

Cancellation

Deviating from normal package tour conditions (YVE 4,5 and 8), we operate by the following terms:

When cancelling services from other operators( Airlines, hotels, ticket-offices etc.), we follow the regulations set by the operators. The price that the operator charges Star Tours oy, is also charged from the customer.


If the customer is not able to join the trip due to lack in documents (passport, visa), the client is not entitled to a refund.


If the traveller is faced with an unexpected and a serious event, and they have the right to cancel the trip according to the package tour law  15 §:n 1 mom. 3 , Star Tours Oy has the right to claim the expenses charged by a service producer (airline, hotel etc.) + an office fee 80€/person. Sudden obstacle for participation must be proved with a doctor's certificate or otherwise reliable written document stating the reason.


We strongly recommend taking a travel insurance, that includes a cancellation safety regulations.

Pleaso note, singular services (such as plane tickets or a hotel reservations) do not follow the common package tour conditions.

Payment

Invoices must be paid at the expiration date mentioned in the invoice. Most of the time payment should be done immediately after reservation, due to hotel and airline conditions.

In case of lack in payment, Star Tours Oy has the right to cancel the customer's trip.

Payment and cancellation policy for groups is to be discussed separately.

Reserving a trip

A traveller has a responsibility to check the validity of their reservation info. In case there is a mistake, please contact the agency.


Especially important is that the name you announce us is written as in the passport!

If there is a mistake in the name, Star Tours Oy is not responsible  for possible consequenses.

A binding contract is made, when the payment has been completed.

Changes made by the airline

Airlines might have to change their timetables and routes before or during the trip.

We'll inform our customers about possible changes before trips via mail, email or phone.


We recommend tickets with change- and cancellation possibilities. We follow airline's own cancellation-and refund policies.

Passport and visas

According to the normal package tour conditions, part 2.6, traveler is responsible for documents needed at the trip( information provided by the agent).


Startours is not responsible for any problems the traveler might have due to incomplete or faulty travel documents.


Visas are needed for example in these often traveled to countries: USA, China, Cuba, Australia, india, Russia


When traveling to America, ESTA-form needs to be filled


Star Tours is not responsible for consulates's decisions concerning visas.

Travel insurance

Our trips do not include insurances.

We strongly recommend that you take a travel insurance.

Supervisory authoritative

Kuluttajavirasto


Haapaniemenkatu 4 A

PL 5, 00531 Helsinki


 +358 29 505 3000


www.kkv.fi

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